Returns - Your Rights and Our Requirements when you buy from us

1. Your Statutory Rights

Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015 or the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Your statutory rights are in addition to, and not affected by, any other rights we offer.

2. Change of Mind Returns (Distance Selling)

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods without giving any reason. We extend this to 30 days as a goodwill gesture.

To be eligible for a change of mind return, items must be:

Unused and in the same condition as received
In their original, undamaged packaging and gift box
Complete with all accessories, documentation, and components

The following are excluded from change of mind returns:

Custom-built items (including safes built to order)
Personalised items — these cannot be cancelled once the order is placed
Upgraded shipping fees, which are non-refundable

Return postage costs: For change of mind returns, you are responsible for the cost of return postage. We recommend using a tracked and insured service, as we cannot accept responsibility for items lost or damaged in transit back to us.

Return address:
Aevitas Watch Winders
Unit 5, Close Deulun
Glanyrafon Industrial Estate
Aberystwyth
SY23 3UD

3. Faulty, Damaged or Incorrectly Described Goods

Under the Consumer Rights Act 2015, you have the following rights if goods are faulty, not fit for purpose, or not as described:

Within 30 days of delivery

You are entitled to a full refund or replacement. Contact us and we will arrange collection or provide a prepaid return label at our cost.

Between 30 days and 6 months

You are entitled to a repair or replacement at our cost, including all postage — we will provide a prepaid return label. If repair or replacement is not possible or fails, you are entitled to a refund (which may be subject to a deduction for use).

After 6 months

You retain the right to claim for faulty goods, though the burden of proof shifts to you to demonstrate the fault was present at the time of purchase. We may require you to return the item using a tracked service at your cost pending inspection. If the fault is confirmed as inherent, we will reimburse your reasonable return postage costs.

Return Packaging & Postage — General

The following conditions apply to all returns, regardless of timeframe:

Packaging: Customers are responsible for ensuring items are adequately packaged for return transit. We reserve the right to deduct the cost of any damage caused by inadequate packaging from any refund due.
Self-arranged returns: Where we have provided a prepaid return label or arranged collection, we will not reimburse any alternative postage costs incurred if you choose to return the item by your own means. For change of mind returns, return postage is always at your own cost and is non-refundable.

4. Reporting Faults or Damage

Please inspect your order upon receipt and contact us as soon as possible if your item is faulty, damaged, or incorrect. Early notification helps us resolve issues quickly, but please note that your statutory rights apply for the full period set out in Section 3 above regardless of when the fault is reported.

To report a fault or damage, please email info@aevitas-uk.co.uk with:

Your order number and name
A description of the fault or damage
Photographs where possible

5. How to Request a Return

Email info@aevitas-uk.co.uk with your order number, name, and reason for return
Wait for our confirmation and instructions before sending anything back — items returned without prior authorisation will not be accepted
For faulty goods, we will provide a prepaid label or arrange collection
For change of mind returns, package the item securely and send to the address in Section 2

6. Refund Processing

Once we receive and inspect your return, we will notify you of the outcome. If approved:

Refunds are processed within 7 days of the item arriving at our premises
Refunds are made to your original payment method
Please allow additional time for your bank or card provider to process the payment

7. Exchanges

If you would like a different product, the quickest method is to return your original item (subject to the conditions above) and place a new order once your return is accepted.

8. Contact Us

For any returns or refund queries:
Email: info@aevitas-uk.co.uk
Address: Unit 5, Close Deulun, Glanyrafon Industrial Estate, Aberystwyth, SY23 3UD

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